Frequently Asked Questions (FAQs)

Apduress.com.al.eu – Car Parts, Motors & Trailers Across Europe

Welcome to our FAQ section! Here, we’ve answered the most common questions about ordering from Apduress.com.al.eu – your reliable source for automotive parts, trailers, outboard motors, and more.

🔧 GENERAL QUESTIONS

1. What does Apduress.com.al.eu sell?

We specialize in two main product categories:

  • Parts & Motors: Includes car rims, tyres, transmissions, car motors, outboard motors, and steering wheels.

  • Trailers & Motors: Includes horse trailers, utility trailers, living quarter trailers, and shipping containers.

We ship across Europe and cater to both individual customers and commercial businesses.

2. Where are you located? Do you ship internationally?

We are based in the European Union and ship to most countries across EU and EEA regions. For orders outside the EU, contact us at support@apduress.com.al for a custom shipping quote.

3. Do you offer support in multiple languages?

Yes! Our support team can assist you in English, German, and Dutch. For other languages, we use professional translation support to ensure clarity and accuracy.

PAYMENT QUESTIONS

4. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, Maestro)

  • PayPal

  • Bank Transfer (SEPA)

  • B2B invoicing (upon request)

All transactions are secure and encrypted.

5. Do you charge VAT?

Yes, VAT is included in product prices for EU customers. Businesses with a valid EU VAT number can request a VAT-exempt invoice. Non-EU buyers may be responsible for local import duties and taxes.

SHIPPING & DELIVERY

6. How long does delivery take?

  • Parts & Motors: 3–7 business days within the EU.

  • Trailers & Large Items: 7–14 business days, depending on location and freight carrier availability.

Custom trailers or special orders may require additional time.

7. How do I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number and courier details. Use the link provided to monitor delivery in real time.

8. Can I collect my order in person?

Currently, we do not offer local pickup. All orders are processed and shipped via our distribution network for security and efficiency.

RETURNS & WARRANTY

9. What is your return policy?

You can return most unused items within 14 days of delivery. Items must be in original packaging and resalable condition.

Exceptions:

  • Electrical parts, used motors, and custom trailers are non-returnable unless faulty.

  • Returns must be approved in advance via support@apduress.com.al

10. Do you offer refunds?

Yes. Once we receive and inspect your return, a refund will be processed to your original payment method. Refund times depend on the payment method used.

11. Is there a warranty on your products?

Most products come with a manufacturer’s warranty, typically ranging from 6–24 months. Warranty coverage depends on the product type and brand.
Please retain your invoice for warranty claims.

PRODUCT INFORMATION

12. Are your car parts OEM or aftermarket?

We offer a mix of OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Product descriptions will clearly state the type, brand, and compatibility.

13. Do your trailers come with registration papers?

Yes. All trailers sold include the necessary CE certification and documentation required for registration in your EU country. For specific national regulations, consult your local vehicle authority.

14. Can I customize a trailer before purchase?

Yes, we offer custom trailer options, especially for living quarter trailers, horse trailers, and utility trailers.
Email sales@apdurres.com.al to discuss customization, timelines, and pricing.

ORDERING & SUPPORT

15. How do I place an order?

Browse products, add items to your cart, and proceed to secure checkout. You’ll receive an order confirmation email after payment is completed.

For large or custom orders, you can also contact us directly for assistance.

16. Do you offer discounts for bulk or wholesale orders?

Yes, we offer wholesale pricing for businesses and bulk buyers. Contact our sales team at sales@apdurres.com.al with your requirements.

17. I made a mistake with my order. Can I change it?

If your order hasn’t shipped yet, contact us immediately at support@apduress.com.al. We’ll do our best to modify or cancel the order before dispatch.

SAFETY & SECURITY

18. Is my data safe on Apduress.com.al.eu?

Absolutely. We use SSL encryption, secure payment gateways, and comply with GDPR to protect your personal and payment data.

Read our full Privacy Policy for more information.

NEED HELP?

Didn’t find what you were looking for?
Contact our friendly support team:

  • Email: support@apduress.com.al

  • Phone: +1 352-260-3453

  • Business Hours: Mon–Fri, 09:00–18:00 CET

  • Live Chat: Available during business hours

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